Overview
This policy governs the cancellation and refund terms applicable to all services and credit packages purchased through the TexonAi platform. We recommend reading this policy carefully before purchasing our services.
This policy is effective from the moment you complete your purchase.
Digital Service Nature
TexonAi is an AI-powered digital content generation platform. Our services are entirely digital in nature and are delivered instantly upon completion of purchase.
- Credit packages are loaded to your account immediately after purchase confirmation.
- AI content generation is performed instantly.
- Digital services cannot be returned like physical products.
- The service becomes available once payment confirmation is received.
Credit Refund Policy
Due to the nature of digital services, refunds cannot be issued for purchased and used credits.
Credit Refund Rules
- Purchased credits are non-refundable as digital services are delivered instantly.
- Partial refunds are not available for partially used credit packages.
- Unused credits remain in your account and can be used during their validity period.
- Credit transfer or assignment to third parties is not permitted.
Technical Issues
Credit refunds will be issued in the following technical situations:
- When content cannot be generated due to a system error, spent credits are automatically refunded.
- When payment is successful but credits are not loaded, the issue is corrected manually.
- When production is interrupted due to server outage, related credits are refunded.
- When duplicate payments occur, the excess payment is refunded.
Automatic Refund
Credits for failed content generations due to system errors are automatically refunded to your account. No manual action is required.
Subscription Cancellation
TexonAi operates on a credit-based system with no auto-renewing subscriptions. Each purchase is a one-time transaction.
- Cancellation and refund requests cannot be made for purchased credit packages.
- You can close your account at any time.
- Remaining credits become unusable when the account is closed.
- Account closure is irreversible.
Consumer Rights
Under the EU Consumer Rights Directive (2011/83/EU) and applicable consumer protection laws:
- For digital content services, the right of withdrawal ends when the service performance begins and the consumer gives explicit consent.
- By purchasing credits and using the service, you acknowledge that the digital content is delivered immediately and you waive your right of withdrawal.
- In accordance with applicable distance selling regulations, the right of withdrawal cannot be exercised for services performed immediately in electronic environments.
- Your consumer rights are reserved. You may apply to the relevant consumer arbitration board or consumer court regarding unfair practices.
How to Request a Refund
To request a refund due to technical issues:
Send an email
Send an email to info@texonai.com with your refund request.
Provide details
Clearly state your account email, transaction date, amount, and the issue.
Attach evidence
Attach screenshots or evidence of the error if available.
Wait for response
Your request will be reviewed within 2-5 business days.
Processing Times
Applicable processing times for refunds:
| Processing Times | Processing Times |
|---|---|
| Request review period | 2-5 business days |
| Credit refund (to account) | Instant |
| Monetary refund (to bank) | 5-14 business days |
Bank processing times may vary depending on the payment method and bank.
Exceptions
Non-Refundable Situations
- Incorrect content generation due to user error (wrong language, tone, or topic selection)
- Dissatisfaction with or unmet expectations from generated content
- Fully or partially used credit packages
- Dissatisfaction with SEO performance or search engine ranking results
- Credits that become unusable due to account suspension or ban
- Refund requests made more than 30 days after the purchase date
Contact
For refund requests or questions about this policy, please contact us:
Email: info@texonai.com
Response time: 2 business days
Policy Updates
This policy may be updated from time to time. Updates are published on the website and the "Last Updated" date is changed.